Back
8
Reducing Churn & driving Value for 1M+ Clinicians In The Moment of Care
Summary
Led the full-scale redesign of the #1 medical reference app for clinicians, addressing a critical decline in engagement and retention. Founded and led the Epocrates Labs team, delivering high-value improvements across web, iOS, and Android platforms. Introduced intelligent search, clinical content personalization, and a refreshed brand experience, driving increases in DAU, session frequency, and UX-NPS (7.4 → 9.0). Enhanced monetization through ad integration without compromising clinician trust.
back
For the best experience, expand your browser to view this case study.
For the best experience, expand your browser to view this case study.